MedPower and Frances Mahon Deaconess Hospital Team Up for EHR Training Success
A new case study from the KLAS Arch Collaborative highlights how a partnership between MedPower and Frances Mahon Deaconess Hospital (FMDH) led to a successful EHR training initiative. The case study, titled "Creating Role-Based EHR Training & Providing Structured but Flexible Support," focuses on how FMDH used MedPower's training solutions to improve their clinicians' EHR experience and satisfaction. The initiative's goal was to provide comprehensive, role-specific training to improve efficiency and reduce clinician stress. FMDH’s success shows how the right training tools can make a big difference for healthcare providers.
The hospital's initiative, supported by a team of informaticists, centered on structured training, efficient support, and active workflow optimization. FMDH adopted MedPower's system as a foundational part of its onboarding process, using our structured, up-to-date training modules aligned with the MEDITECH Expanse suite. This allowed FMDH to create self-directed, asynchronous onboarding for both clinical and nonclinical staff, which was then supplemented with hands-on, scenario-driven sessions. This MedPower Two-Step Training Strategy is so effective because it avoids the "one-size-fits-all" trap. The initial online modules build a common, foundational knowledge base, which means in-person training can be more focused on complex workflows and real-world scenarios. It also gives new hires the flexibility to complete training from anywhere, making the onboarding process much less of a logistical hurdle.
Leveraging MedPower's exclusive MEDITECH content, FMDH was able to make training more accessible and scalable, allowing staff to learn at their own pace and minimizing travel costs for in-person sessions. Our interactive microlearning content keeps learners engaged, and our real-time analytics help identify training gaps so that FMDH can provide targeted support. The hospital’s approach also enabled new hires to complete training in smaller increments, reducing disruption and time away from patient care.
Data-Driven Insights and Impact
Beyond the content itself, a key part of the program's success was the data-driven insights MedPower's platform provides. This isn't just about tracking who completed a course. The platform allows administrators to see where users might be struggling or getting stuck. They can track completion rates, identify modules with lower pass rates, and pinpoint specific departments that might need additional one-on-one support. This data empowers leaders at FMDH to be proactive, addressing potential issues before they become widespread problems. Ultimately, this approach creates a more efficient and effective learning environment, ensuring that training resources are used exactly where they are needed most.
The results from FMDH speak for themselves, with the KLAS Arch Collaborative survey showing high levels of satisfaction. Key outcomes from the initiative include:
87% of all respondents agreed that the training was workflow-specific.
82% agreed that ongoing training was sufficient.
80% felt they received timely EHR support.
91% said that someone was assigned to their area to help with the EHR.
These aren't just numbers on a page; they represent a significant improvement in the daily lives of clinicians. Knowing they have access to timely support and targeted training reduces frustration and allows them to focus on what matters most: patient care.
A Broader Mission for Better Healthcare
By partnering with MedPower, healthcare organizations like FMDH can significantly cut down on the time, effort, and cost of building and maintaining training materials. This not only results in higher employee satisfaction but also allows resources to be reallocated into patient care, which is the ultimate goal. The success at FMDH is a powerful testament to our mission: to empower healthcare professionals with the knowledge and confidence to navigate the complexities of EHR systems efficiently. By reducing the burden of clunky, ineffective training, we help mitigate provider burnout and contribute to a more positive and productive healthcare environment for everyone.
About the KLAS Arch Collaborative
The KLAS Arch Collaborative is a group of healthcare organizations, vendors, and firms committed to improving the EHR experience for clinicians through standardized surveys and benchmarking. To date, over 300 organizations have surveyed their end users and over 600,000 clinicians have responded.